Frequently Asked Questions

Why choose Chena and how do we start the process?

Lindsay at Chena really wants each couple (or individual) to have a completely custom experience. She gets to know who you are and what you want, and incorporates that unique vision into your tailored monogram and/or stationery. Lindsay is here to guide you through the design journey so you can enjoy every second of it. 


Email me at lindsay@chenadesign.com as soon as you are ready to start or if you have questions. 

Can I buy a Custom Monogram I see on your site?

All the monograms created by Chena Design are completely custom for the couple or individual who purchased them. They cannot be resold or reused per the contract. However, we can use existing monograms as inspiration and a starting point to create the perfect one for you!

How long does the custom design process take?

Since everything at Chena Design is custom, the design process can take a bit of time. While time varies a bit for each project, I recommend giving yourself 4-6 weeks for custom monograms, and a 6-10 week minimum for wedding stationery. The more time we have the more we can explore, create and perfect. Due to the detail that goes into printing, we should also allow for 2-3 weeks once we send to press.

How does Chena accept payments and what about sales tax?

Chena accepts payments with a credit card through paypal invoicing, as well as, personal checks. A 50% deposit is required before we begin the design process and the final payment is due for stationery when we send items to print, and for monograms before I send you final files. 


All items shipped to or picked up in Illinois will have sales tax (9.25% is the current rate in Chicago).

How much with shipping cost?

Because shipping prices vary depending on the weight of your order and your location, Lindsay can not estimate exact shipping prices. She charges exactly what it costs to package and ship your items, with no additional fees (normally between $20-$50). We typically use UPS as we completely trust the store down the street, but can ship FedEx if you prefer. UPS normally charges an additional $5-$10 for packaging your stationery. Chena adds full insurance to all packages in case of loss or damage. Packages normally arrive within 2-7 days depending on location within the US. Clients living within the Chicago area can also pick up their stationery directly from me. Expedited shipping is always available!

Can you refund or exchange an order?

Unfortunately due to the custom nature of our products, Chena cannot refund your work. Once you sign the contract and your stationery goes to print, you are responsible for full payment. If we have to reprint anything you will be responsible for the new printing cost.